Shipping and Returns

It is our intention to provide the best merchandise available, with our utmost attention at all times. Please review our shipping and returns policy below. Should you have any questions, don’t hesitate to Contact Us.

Shipping:
All merchandise is shipped via UPS or USPS. You have the option to choose either shipping method and a range of delivery times that vary in cost at checkout. The shipping amounts are actual shipping amounts based on the total gross weight of all of the products in your shopping cart.

NOTE: Shipping labels will come from Lothian Bagpipe Supplies and have a return shipping to Lothian Bagpipe Supplies.

Returns:
Returns are accepted within 14 days of purchase date. Special/custom orders are non-returnable. Chanter reeds must be returned in the original packaging and in a shipping box.

Backorder Items:
While we keep a large inventory on hand, we don’t always have all products immediately available In the event a purchased item is backordered, you will be notified at the time of purchase. If only a portion of your order is backordered, you will have the option of shipping the products immediately available or waiting and shipping the entire order once backordered items are in stock.